Aid and Adaptation

Installation of specialised equipment for aged or handicapped clients including full bathroom and kitchen conversions, ramps and handrails.

      

Some recent bathroom conversions completed on behalf of our Housing Association. We are able to deliver a consistant standard of quality workmanship that is indepenant of the specification or available budget.

Jones and Hampton have developed many Customer Care Policies and procedures, and communicate them to all our new and existing employees on a regular basis. The basic requirement of doing a good job, completing it on time and within budget, whilst maintaining high customer satisfaction has proved essential in achieving continuity of work and enhancing the reputation of the Company.
Working within the environment of vulnerable tenants, has offered us the opportunity to best illustrate our methods of working and has often lead to our client issuing us with more work as a result. All our staff understand this and also understand it is not only their moral responsibility to treat our customers with care and respect, but their actions will also have serious effects on their own welfare and job security if they fail to achieve the standards of care we as a business strive to reach.
Our ethos is simple, we will always, without exception, serve our client and exceed their expectations of us. Each of our employees that engage within this environment understands they must put the needs of the tenant before that of their own. This often means working longer hours to shorten the duration of the work; it often means that they may be watched the entire time that they are on site. Our tradesmen and management alike must be prepared and allot time to customer liaison on and above that of other types of working environments. Normal housekeeping procedures and retention of main services is always a priority, however in the case of working within this environment special care by way of specific risk assessments and method statements are often sought, particularly with regards to access, working hours and specialist equipment installations.
To ensure that we employ operatives with the correct attitude and experience to be involved within this working environment, we have a rigorous recruitment procedure that actively promotes customer care awareness as well as a technical ability. Further induction and inclusion on an ongoing training programme for all our employees maintains customer care awareness. Weekly planning meetings, site inspection and corrective action ensures we are able to best match individual employees with the work they are best suited too. i.e. employees who have an excellent record of dealing with people will be guided towards working within a this environment, employees who exhibit a preference for lone working will be guided towards working in void properties
In addition we do CRB check all employees that are suitably experienced and proven to work within the DDA environment.
It is our experience that vulnerable tenants can vary in their requirements from the contractors depending on what qualifies as vulnerable tenants. We have experience of working with the elderly and disabled in community based schemes, residential care homes, sheltered dwellings completing routine maintenance and refurbishment. Individual residence requiring alteration and modification. Care homes, Schools and various sports facilities all of which have required an individual one of approach to the protection of the tenant, members of the public and also that of the employees working within this environment.