We are currently fitting up to 5 kitchens and bathrooms a week within void refurbishment works or on specific kitchen and bathroom refurbishment programs. Our biggest customers are the Ministry of Defence Housing (Modern Housing Solutions) and our Local Housing Associations. We understand that to ensure continuity of work and job security for all our employees we must maintain high standards of workmanship and customer care we do this by implementing:   

  • A comprehensive recruitment procedure (ensuring highest calibre recruitment)
  • A New employee procedure (all new employees are accompanied for 1st 2 weeks)
  • A new employee induction procedure  (Inc -H&S, Customer care)
  • All staff included on an ongoing training program (includes customer care training)
  • Correct levels of supervision
  • All site visits are recorded and site activity’s monitored
  • Weekly planning meetings (attended by all managers and supervisors)
  • KPI setting (including customer satisfaction, first time fix and completed within time)
  • Direct customer contact (Inc feedback forms)
  • Comprehensive van stocks
  • Ongoing investment and development of IT (improving efficiencies and levels of communication)
  • Our business systems are in line with ISO 9000 and gained IIP status. We have developed generic systems of working that ensures that each of our staff are all aware of their individual obligation and contribution to achieving high levels of customer care

By establishing our standards and repeating what we do well, over and over again we have been able to generate genuine efficiencies and in turn offer our clients best value and year on year reductions in our base rates.